Returns & Exchanges
We want you to be fully caffeinated and satisfied; if our coffee doesn't meet your expectations, we offer a 30-day return window for unopened products and gear. Due to the nature of food products, opened bags of coffee cannot be returned, but we will work with you to ensure you find a roast you love.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Prepare Your Package
Ensure all items are in their original packaging; for equipment and apparel, items must be unused and include all original tags.
Ship It Back
Once approved, we will provide a return shipping address; please use a trackable shipping service to ensure your return reaches our warehouse safely.
Receive Refund or Credit
After inspecting your return, we will process a refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing